Return to Support

How to configure Outlook Express versions 5+ to get your E-mail

1. Open Outlook express, click on the Tools menu, then "Accounts..."
   
2. This will bring up the Internet accounts window.
   
3. Because we will be adding a new Mail account, we click Add >> Mail
   


4. In the first window, enter your Full Name in the "Display Name" field as you wish it to appear on your outgoing mails. Click Next to proceed.
   
   
5. Enter your full e-mail address, i.e. john@example.com and click Next.
   
   
6. Your mail server is a POP3 server, and its address is mail.example.com . If my domain name were my_domain.com, then my mail servers would be mail.my_domain.com .
7. Enter the mail servers, and be sure to spell the server name exactly correctly for both the incoming and outgoing mail servers.
   
8. The Account name is the entire e-mail address, like john@example.com .
9. enter the password for the e-mail account, which you set up in NetAdmin.
   
10. Once you have entered all of the information correctly, you are congratulated, and can check your mail.
    

---

11. You have now successfully created your mail account, and should be able to check it.  The default shortcut key for this is CTRL+M, or you can check it from the Send/Recv button in the toolbar on the top.
    

    ---

12. ProHosting requires SMTP authentication to send mail.  You must check a box to use Authentication.  The instructions are below:
    
    1. Click on Tools from the Outlook Express toolbar, and then on "Accounts..."
    2. First, we will set the new account as the default, so Outlook Express will use it to send mail automatically.
    3. Then click on "Properties"
       
    4. In the Properties window, Servers tab, verify that the servers are spelled correctly.
       Make sure that My server requires Authentication is checked!  If it is not checked, you will not be able to send any mail.
       
    5. Many ISPs block the default Outgoing SMTP port (25) on domains other than their own. To avoid this difficulty, we highly recommend using port 587 for your Outgoing Mail.  To change the Outgoing Mail port, click on the "Advanced" tab to show the port information.  The incoming port should always be 110.  Please change the outgoing port to 587.
    
    NOTE: In order to keep from taking up more space on the Web server than is needed, Un-Check the "Leave a copy of messages on server" checkbox.
    
    Once you have changed this, you should be able to send and receive your mail freely.
    
    6. There are several other items of interest in the other tabs, but they are personal preference, and will not be addressed by this tutorial.  You should explore them for yourself.